Customer Service

Shipping & Delivery
Typically, most orders will ship within 1-3 business days after you've received your order confirmation. Our items are shipped via the USPS and delivered Monday through Friday, excluding holidays. Items typically arrive within 5-7 business days excluding holidays.
Returns
We will happily accept the return of any new and unused product purchased from Charmed Life Products LLC online store at www.grillcharms.com Please note that Charmed Life Products can not be responsible for any fees or shipping costs associated with returning the item to Charmed Life Products However, we are happy to re-ship any exchanges or replacement items free of cost. Please email lhaywood@grillcharms.com if you have any questions or concerns about our return policy.
Privacy & Security
At GrillCharms.com we will not sell your information to anyone. Your information is strictly used for processing and shipping orders.